PRIVACY NOTICE

Coasting Soul Cozumel
Last updated: August 31, 2026

At Coasting Soul Cozumel, we are committed to protecting the privacy and personal information of our customers, users, and website visitors.

This Privacy Notice explains what personal information we collect, how we use it, and the rights available to individuals regarding their personal information.

1. Data Controller

For purposes of this Privacy Notice, the entity responsible for the processing of personal information is Coasting Soul Cozumel, with its commercial address at:

Calle Adolfo Rosado Salas No. 198, corner with 10 Sur, Cozumel, Quintana Roo, Mexico.

For any matter related to the processing of personal information, you may contact us at:

Email: contacto@coastingsoul.com.mx
WhatsApp: +52 442 326 9364

2. Personal Information We Collect

Through our website, contact forms, email, and business WhatsApp, we may collect the following personal information:

• Name.

• Telephone or WhatsApp number.

• Email address.

• Requested rental date.

• Requested rental type.

• Number of bicycles requested.

• Information voluntarily provided in comments or through communications with Coasting Soul.

Coasting Soul Cozumel does not intentionally request sensitive personal information for the provision of its services.

We recommend that you do not provide sensitive personal information through our forms, email, or WhatsApp unless it is necessary to process your request.

3. Primary Purposes

We may use your personal information for the following purposes necessary to provide and manage our services:

1. Respond to requests for information.

2. Check and confirm availability.

3. Process and confirm reservations.

4. Communicate with customers regarding their requests or reservations.

5. Coordinate bicycle pickup and return.

6. Provide the contracted services.

7. Respond to questions, comments, clarifications, and service-related requests.

8. Maintain administrative and commercial records related to reservations.

9. Comply with applicable legal obligations.

4. Secondary Purposes

Additionally, where applicable, your personal information may be used to:

• Inform you about Coasting Soul promotions and special offers.

• Communicate new services or activities.

• Conduct customer satisfaction surveys.

• Improve our services and customer experience.

• Prepare internal statistics and commercial analyses.

You may refuse the use of your personal information for these secondary purposes by sending an email to:

contacto@coastingsoul.com.mx

Refusing these secondary purposes will not affect the provision of the services you request.

5. Use of Email and WhatsApp

When you use the forms available on our website, the information you provide may be received and handled through our email address contacto@coastingsoul.com.mx and/or our business WhatsApp account.

These communication channels may be used to respond to requests, provide information, confirm availability, manage reservations, and follow up on requested services, as well as for secondary purposes where applicable.

Use of WhatsApp is also subject to the terms and privacy policies of Meta and WhatsApp.

6. Advertising and Google Ads

Coasting Soul uses Google Ads for advertising and campaign measurement purposes.

As part of these activities, Google may use cookies or similar technologies to measure advertising effectiveness, generate statistics, and display advertisements related to users' interests or interactions.

Information processed directly by Google is subject to Google's own terms and privacy policies.

Coasting Soul does not request sensitive personal information through Google Ads.

7. Transfer and Disclosure of Personal Information

Coasting Soul Cozumel does not sell or commercially trade the personal information of its customers.

Personal information may be disclosed to third parties only when necessary to provide our services, comply with legal obligations, or when otherwise permitted or required by applicable law.

When technology providers are involved in the operation of communication services, advertising, forms, or digital tools, they may process information in accordance with the terms applicable to those services.

8. Security Measures

Coasting Soul adopts reasonable administrative, technical, and physical measures to protect personal information against damage, loss, alteration, destruction, unauthorized access, or unauthorized processing.

Personal information will be processed in accordance with the principles and obligations established by applicable Mexican data protection laws.

9. ARCO Rights

Individuals have the following rights regarding their personal information:

Access: To know what personal information we hold and how it is processed.

Rectification: To request correction of personal information that is inaccurate, incomplete, or outdated.

Cancellation: To request deletion of personal information when legally applicable.

Objection: To object to the processing of personal information in cases permitted by applicable law.

These are commonly known as ARCO rights under Mexican data protection legislation.

10. How to Exercise Your ARCO Rights

To exercise any of your ARCO rights, you may submit a request to:

contacto@coastingsoul.com.mx

The request should include, at a minimum:

• Name of the individual.

• Contact information for receiving our response.

• The ARCO right you wish to exercise.

• A clear description of the personal information related to your request.

• Documentation necessary to verify your identity and, where applicable, legal representation.

Applicable legislation establishes specific requirements for ARCO requests.

11. Withdrawal of Consent

Where the processing of personal information is based on your consent, you may request withdrawal of that consent by sending an email to:

contacto@coastingsoul.com.mx

Withdrawal of consent will not have retroactive effect and may be subject to legal exceptions or to existing legal or contractual obligations that require continued processing.

12. Limiting the Use or Disclosure of Personal Information

You may request limitations on the use or disclosure of your personal information for certain purposes, particularly promotional or commercial communications, by sending a request to:

contacto@coastingsoul.com.mx

13. Retention of Personal Information

Personal information will be retained for as long as necessary to fulfill the purposes described in this Privacy Notice and, thereafter, for the periods necessary to comply with legal obligations or address potential liabilities.

Once the information is no longer necessary, it will be deleted, blocked, or anonymized, as applicable.

14. Changes to This Privacy Notice

Coasting Soul Cozumel may modify or update this Privacy Notice when necessary due to changes in our services, processes, technology tools, or applicable laws and regulations.

The current version will always be available at:

www.coastingsoul.com.mx

The date of the latest update will be indicated at the beginning of this document.

15. Consent

By providing your personal information through the forms on our website, by email, or through our business WhatsApp, you acknowledge that you have had access to this Privacy Notice.

Where applicable law requires your consent, it will be obtained through the corresponding mechanisms.

COASTING SOUL COZUMEL

Commercial Address:
Calle Adolfo Rosado Salas No. 198, corner with 10 Sur, Cozumel, Quintana Roo, Mexico.

Email: contacto@coastingsoul.com.mx
WhatsApp: +52 442 326 9364
Website: www.coastingsoul.com.mx

Last updated: August 31, 2026