TERMS AND CONDITIONS OF SERVICE

Coasting Soul Cozumel
Last updated: August 31, 2026

These Terms and Conditions govern the use of the electric bicycle rental services offered by Coasting Soul Cozumel, as well as reservation requests made through our website, email, WhatsApp, or other available communication channels.

By requesting a reservation or contracting our services, the customer acknowledges that they have read and accepted these Terms and Conditions, as well as the specific conditions established in the applicable rental agreement.

1. RENTAL SERVICE

Coasting Soul Cozumel provides temporary electric bicycle rental services for recreational and transportation purposes during the customer's stay in Cozumel, Quintana Roo.

The bicycle will be provided in proper working condition together with the equipment corresponding to the selected rental option.

The equipment provided may include:

• Electric bicycle.

• Safety helmet.

• Chain or lock.

• GPS tracking device.

• Other accessories corresponding to the selected rental option.

The equipment actually provided will be recorded in the applicable rental agreement.

2. RESERVATIONS AND AVAILABILITY

Requests submitted through our website, email, or WhatsApp do not constitute a confirmed reservation by themselves.

All reservations are subject to:

• Bicycle availability.

• Requested date and time.

• Selected rental option.

• Confirmation by Coasting Soul.

A reservation will be considered confirmed once Coasting Soul has communicated availability and the applicable rental conditions to the customer.

3. RATES

The current rental rates are:

Rental Option Rate First hour$200 MXN Additional hour$100 MXN ½ day$500 MXN Full day (24 hours)$600 MXN

All rates are stated in Mexican Pesos (MXN).

The final amount applicable to each reservation will be confirmed when the reservation is made.

4. PAYMENT METHODS

Payment may be made using the payment methods available at the time of rental, including:

• Cash.

• Credit or debit card.

• Bank transfer.

Available payment methods may vary depending on the time and location of the transaction.

5. SECURITY DEPOSIT

When applicable, Coasting Soul may require a $1,000 MXN cash security deposit.

The security deposit will be returned to the customer when the bicycles and corresponding documents are returned, provided that:

• The bicycle has been returned.

• All provided accessories have been returned.

• There is no damage attributable to the customer.

• There is no loss or theft of the bicycle or accessories.

• There are no outstanding charges related to the rental.

Where applicable, amounts resulting from damage, loss, theft, late return, or other outstanding charges may be deducted from the security deposit, without prejudice to the customer's obligation to pay any remaining balance.

6. PICKUP AND RETURN

The customer must pick up and return the bicycle at the location and within the schedule agreed upon with Coasting Soul.

At the time of pickup, the following information may be recorded:

• Customer identification.

• Assigned bicycle.

• Bicycle identification or unit number.

• Accessories provided.

• Physical condition of the bicycle.

• Pickup date and time.

The customer must inspect the bicycle and immediately report any condition or damage observed before using it.

The bicycle must be returned in accordance with the agreed rental conditions and schedule.

7. CUSTOMER RESPONSIBILITIES

The customer agrees to:

1. Use the bicycle properly and responsibly.

2. Operate the bicycle in a safe manner.

3. Comply with applicable traffic and safety regulations.

4. Not lend, transfer, or sublease the bicycle.

5. Not operate the bicycle while under the influence of alcohol or substances that may impair their ability to ride safely.

6. Return the bicycle and its accessories in the same condition in which they were provided, allowing for normal wear resulting from proper use.

7. Immediately notify Coasting Soul of any accident, malfunction, damage, loss, or theft.

8. Not remove, disconnect, or tamper with the GPS tracking device installed on the bicycle.

9. Follow the safety instructions provided by Coasting Soul.

10. Properly use the safety equipment provided.

8. SAFE USE OF THE BICYCLE

The customer is responsible for operating the bicycle carefully and in accordance with applicable traffic and safety regulations.

The bicycle may not be used:

• While under the influence of alcohol or drugs.

• In a negligent or dangerous manner.

• For purposes other than those agreed upon.

• By another unauthorized person.

• By removing, disabling, or tampering with the GPS tracking device.

• Under circumstances that unnecessarily endanger the rider, third parties, or the bicycle.

9. ACCIDENTS, DAMAGE, LOSS, OR THEFT

In the event of an accident, damage, loss, or theft, the customer must notify Coasting Soul immediately.

When necessary, the customer must cooperate with any applicable reports or police reports.

The customer may be responsible for damage caused by negligence, as well as for the loss, theft, or destruction of the bicycle when attributable to the customer.

In the event of loss, theft, or failure to return the bicycle, the customer may be required to pay the replacement value of the bicycle, subject to the applicable rental conditions.

10. GPS AND BICYCLE EQUIPMENT

Bicycles may be equipped with a GPS tracking device for security and location purposes.

The customer must not remove, disconnect, block, manipulate, or alter the device.

The GPS forms part of the bicycle's security system.

The customer is also responsible for returning all accessories provided with the bicycle, including the helmet, lock, and any other equipment recorded in the rental agreement.

11. LATE RETURN

The bicycle must be returned within the rental period and at the agreed time.

Returning the bicycle after the agreed return time may result in additional charges, depending on the length of the delay and the applicable rental conditions.

Any applicable late-return charges will be communicated to the customer.

12. CANCELLATIONS AND CHANGES

Cancellation or modification requests must be communicated to Coasting Soul by WhatsApp, email, or the communication method used to make the reservation.

The specific cancellation, modification, or refund conditions communicated to the customer when the reservation is confirmed will apply to that reservation.

Where a special cancellation condition has been agreed upon, it will apply to the corresponding reservation.

13. LIABILITY

The customer acknowledges that riding an electric bicycle involves inherent risks and agrees to operate the bicycle responsibly.

Coasting Soul may request that the customer stop using the bicycle when it determines that a situation presents a risk to the customer, third parties, or the bicycle.

The customer may be responsible for damage caused by improper use, negligence, or violation of these Terms and Conditions or the instructions provided by Coasting Soul.

Coasting Soul's liability shall be subject to applicable law and the specific conditions established in the applicable rental agreement.

14. CUSTOMER IDENTIFICATION

To rent a bicycle, Coasting Soul may require valid official identification.

The rental process may include recording information such as:

• Full name.

• Nationality.

• Telephone number.

• Email address.

• Accommodation.

• Cruise of origin.

This information is collected as part of the identification and rental process and will be handled in accordance with the Coasting Soul Privacy Notice.

15. RENTAL AGREEMENT

When the bicycle is provided, the customer may be required to sign an Electric Bicycle Rental Agreement.

The rental agreement may include specific information regarding the transaction, including:

• Assigned bicycle.

• Bicycle identification or unit number.

• Accessories provided.

• Pickup time.

• Return time.

• Amount paid.

• Security deposit, when applicable.

• Customer identification.

• Notes regarding the condition of the bicycle.

The signed rental agreement will form part of the specific terms applicable to the rental.

16. PRIVACY NOTICE

The processing of personal information provided by customers will be carried out in accordance with the Coasting Soul Privacy Notice.

The Privacy Notice is permanently available on our website.

17. CHANGES TO THESE TERMS

Coasting Soul may modify or update these Terms and Conditions when necessary due to changes in its services, processes, commercial conditions, or applicable laws and regulations.

The current version will be available at:

www.coastingsoul.com.mx

The date of the latest update will appear at the beginning of this document.

Changes will not affect reservations that have already been confirmed, except where modifications are required for legal or safety reasons or due to circumstances beyond Coasting Soul's reasonable control.

18. APPLICABLE LAW

These Terms and Conditions shall be governed by the applicable laws of the United Mexican States.

Any dispute related to the provision of the services shall be subject to the competent authorities and courts in accordance with applicable law.

COASTING SOUL COZUMEL

Commercial Address:
Calle Adolfo Rosado Salas No. 198, corner with 10 Sur, Cozumel, Quintana Roo, Mexico.

Email: contacto@coastingsoul.com.mx
WhatsApp: +52 442 326 9364
Website: www.coastingsoul.com.mx

Last updated: August 31, 2026